Fodmap Easy Ltd is registered in England & Wales.  Company registration number: 10869215    .  Unit 16 Houghton Hill Industries-Houghton-Huntingdon-PE28 2DH.        M: +44 (0) 7581 356923

© 2017 by Fodmap Easy Ltd. Proudly created with Wix.com

Terms & Conditions

Fodmap Easy Ltd reserves the right to amend the terms and conditions from time to time by updating the information and consumers are bound by any amendments/modifications

Terms of Sale

Contract

The contract between Fodmap Easy Ltd and the consumer becomes binding on despatch of the goods, for full payment.  We at Fodmap Easy Ltd reserve the right to withdraw from the contract if the goods ordered are not in stock and a substitute offered is declined or there is an additional charge for delivery for example as a result of a remote location. 

Acknowledgement of Order

Fodmap Easy Ltd will send you written notification as soon as possible to confirm receipt of your order.  Processing your order, subject to availability and on receipt of full payment, the goods ordered will be despatched within 7-10 working days for credit/debit card payments.

Substitute Goods

If the goods ordered are not available you will be advised as soon as possible and a substitute will be offered.  However the substitute will not be despatched without prior consent.  The delivery charge for any goods despatched is not refundable.

Delivery Charges

Delivery charges are £2.99 for small parcels (0-2 kg, 45cmx35cmx16cm) and £4.99 for medium parcels (0-20kg, 61cmx46cmx46cm).  There may be a variation in the charges related to remote locations or delivery outside the UK.  In such circumstances we will contact you and agree the charges before despatching goods.

Cancellation and Refunds Policy

Under the Consumer Contracts Regulations you have the right to cancel within 14 working days from the day after that on which you receive the goods.  We will fully refund the cost of the goods ordered provided they are returned unopened and undamaged.  The delivery charges for the return of the goods will not be refunded.  Refund will be made within 14 working days from the day of receiving the written notification of cancellation and the return of the goods.  The initial delivery charge which may have been paid for will not be refunded.

Acceptance of Goods

Delivery of goods must always be accepted and if there is damage this should be reported to the courier immediately and subsequently to the supplier, within 48 hours.  Goods must be checked for damage immediately.  All goods must be signed for.

Security

Credit/debit card details are protected using industry standard encryption - see below for further detail.  All the details of the order will be retained for accounting and auditing purposes and will not be given to 3rd parties for marketing purposes.

Privacy Statement

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: When signing up to our mailing list you are giving consent to receive emails about our store, new products, promotional offers and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we ask your permission to collect that data when ticking the T&C's box at the point of purchase.  If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent for that specific reason, for example when registering to our mailing list you are giving consent to receive marketing material, ie promotional offers, new product information and other updates.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@fodmapeasy.com and we will dispose of your personal details securely.


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - Wix.com & Square Merchant Services

Our store is hosted on Wix.com. Our shopping cart is hosted by Square Merchant Services. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Square Merchant Services, Wix.com data storage, databases and the general Wix.com. They store your data on a secure server behind a firewall.  


Payment:

If you choose a direct payment gateway to complete your purchase, then Square Merchant Services stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Square Merchant Services adhere to the standards set by SSL Certification and PCI-DSS Creditation as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS creditation and SSL Certification requirements help ensure the secure handling of credit card information by our store and its service providers.  For more insight, you may also want to read Square Merchant Services E-Commerce Terms of Service.


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, these third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.  As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY (See Section 4 - Payment)

If you provide credit card information, the information is encrypted by our payment platform provider - Square Merchant Service using secure socket layer technology (SSL) and stored with a AES-256 encryption.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority in your state or country of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR WEBSITE

From time to time, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you order or register on our website, subscribe to a newsletter, fill out a form or enter information on our site or otherwise when you contact us.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you in the following ways:
• To send periodic emails regarding your order or other products and services.
• To follow up with you after correspondence (live chat, email or phone enquiries)
• To ensure that content from our website is presented in the most effective manner for you and for your computer
• To allow you to participate in interactive features of our service, when you choose to do so
• To notify you about changes to our service.

HOW DO WE PROTECT YOUR INFORMATION?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your Personally Identifiable Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user submits, or accesses their information to maintain the safety of your Personally Identifiable Information.

DO WE USE ‘COOKIES’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

WE USE COOKIES TO:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled. It won’t affect your experience on our site however, parts of the site may not display or function properly.

THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we inform you and you agree to having your Personally Identifiable Information shared. However, we may share your Personally Identifiable Information with third parties we appoint to perform functions on our behalf and in accordance with our instructions, including website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We shall not transfer your Personally Identifiable Information outside of the EEA without your prior consent except to territories that ensure an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of Personally Identifiable Information.

THIRD-PARTY

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. In particular, we also use Google Analytics to monitor how the website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website, where visitors generally came from, how long they stayed on the website, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not contain any Personally Identifiable Information. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

YOU CAN CHANGE YOUR PERSONAL INFORMATION HELD WITH US:

• By emailing us at info@fodmapeasy.com

EMAILS

When you provide your Personally Identifiable Information to us, you expressly consent to receive marketing emails from us. If at any time you would like to unsubscribe from receiving marketing emails, you can email us at info@fodmapeasy.com or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence. We shall therefore retain your Personally Identifiable Information in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

CONTACTING US

You have the right to obtain a copy of the Personally Identifiable Information that we hold and process for you, and to require us to correct errors in the Personally Identifiable Information that we hold and process for you if it is inaccurate or incomplete. You have the right to require us to delete the Personally Identifiable Information that we hold and process for you, but you acknowledge that if we do so, your account will terminate. To exercise these rights, or any other rights you may have under applicable laws, you may contact us using the information below:

Complaints Policy

If you have any complaints please contact us by email at info@fodmapeasy.com